Delivery
& aftercare.

Free standard delivery is available for eligible UK addresses. Checkout confirms whether we can deliver to your postcode. Other destinations are not currently open for orders. Enter your full delivery address at checkout, rather than in the portrait notes.

Prices and checkout are in GBP. You can use an eligible card or PayPal payment method in your own currency; your payment provider may convert the amount and charge a conversion fee.

STILLKIN covers import charges for the UK delivery destinations we serve. If a carrier requests an import payment, contact the studio with the notice before paying so we can resolve it.

Check your delivery address carefully. If it needs changing, contact the studio as soon as possible with your order reference and corrected details. A change may no longer be possible once a parcel has been dispatched. For a progress update, include your order reference and the email used for the order.

Contact the studio promptly if you want to change a photo, name, size, frame or design. What can be changed depends on the stage of work. The available options and any agreed charges will be explained before a change is made.

Personalised goods may be excluded from the ordinary change-of-mind cancellation right. This does not remove your rights if goods are faulty, not as described or otherwise fail to meet applicable consumer protections.

Keep the artwork and packaging, and contact the studio with your order reference, a description of the problem and clear photographs of the artwork, packaging and shipping label. We will assess the issue and discuss the appropriate remedy under the applicable order terms and consumer rights. Ask for return instructions before sending anything back.

Display artwork indoors, away from damp, direct heat and prolonged harsh sunlight. Use hanging fittings appropriate to the final frame and your wall. Do not apply cleaning products or water to the painted or textured surface; ask for finish-specific care instructions.