Your questions,
answered.

Yes. We accept portrait orders for delivery to the United Kingdom. Choose your options, add a photo for each pet, then add to bag and complete checkout.

Textured portraits have a raised surface created through printing. Hand-finished oil portraits begin with a printed base, with hand-applied oil colour and brushwork across approximately 70% of the surface. Both are physical artworks; a digital download is not automatically included.

Natural portraits keep the pet’s animal form and familiar poses. Character portraits add clothing and a role, such as Scholar, Royal, Aviator, Artist or Captain. The designer can also suggest a look from your pet’s personality.

The examples show possible looks, not a restricted list of breeds. Cats and dogs of other breeds are welcome. Contact the studio about other animals or unusual compositions.

Yes. Choose two or three pets and add a separate photo of each. The layout becomes horizontal. For four or more pets, contact the studio to discuss the composition.

No. Clear photographs guide the markings and appearance. Names, personality and special requests are optional. The designer arranges the composition unless you add a preference.

Single-pet sizes are 8 × 10, 12 × 16 and 16 × 20 inches. Two or three pets use the same sizes horizontally. Dimensions exclude the outer frame. The total price updates with your chosen specifications.

We send your artwork for approval before production. Contact the studio with requested changes. Any additional work or charges will be agreed with you first; a fixed number of free revisions is not promised.

We currently deliver to the United Kingdom. Standard delivery and import charges are included for eligible UK addresses.

Prices and checkout are in GBP. Your payment provider may convert the payment from your own currency and charge a conversion fee. Product prices may vary by delivery country.

Estimated arrival: 15–20 working days after you approve the final artwork, for either finish. Design preparation and approval come before this delivery window. International transit and customs can cause delays; a specific arrival date is not guaranteed.

The gallery includes design, home-styling and finish illustrations. They help you explore a direction and are not presented as photographs of delivered customer orders.

Keep the artwork and packaging and contact the studio with the order reference and clear photos of the issue. The next steps will be discussed under the applicable order terms and consumer rights.